Our Policies
Guarantee
To the best of our knowledge, we sell tubers that are true to form. We guarantee that a tuber will have a live eye and will be in planting condition. It is the buyer’s responsibility to store tubers properly prior to planting (see Dahlia Care for more information). Additionally, we cannot control and are not responsible for weather, gardening practices, or growing conditions that have an adverse impact on the growth and health of your dahlias.
Please contact us prior to August 1st of the current growing season if you are not satisfied. Depending on the circumstances, we may offer a refund and/or a replacement tuber. If the tuber you received did not sprout despite proper care and conditions, or is not the cultivar you ordered, we will offer a refund or credit for a future order.
Refunds & Cancellations
All sales are final 30 days after purchase. Orders cancelled within 30 days will be fully refunded. No cancellations are accepted after 30 days.
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We will offer a refund or substitution when the cultivar you ordered is not available. We offer a refund or credit when a tuber does not grow satisfactorily, as specified in our Guarantee policy.
Shipping Information
We will ship tubers to the continental U.S. and Hawaii only. All tubers are shipped by USPS Priority Mail.
There is a $25 minimum for all orders, not including shipping fees.
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Cost of Shipping:
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1-12 tubers $13.50
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13+ tubers $26.50
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Orders over $250 Free shipping
Orders are filled on a first come, first served basis. All orders will ship after April 1, in the order received, subject to the following order deadlines:
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Order by January 15 for April shipping
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Order by March 31 for shipping by May 15
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Orders are accepted until June 1 unless otherwise sold out.
We will email you when your order has shipped. No order will ship unless payment has been received.
Privacy Policy
This Privacy Policy outlines how Dooryard Farm collects, uses, and protects your personal information when you interact with our website, services, or farmstand. We are committed to respecting your privacy and complying with all applicable Maine privacy laws.
Information we collect:
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Personal information: We may collect your name, email address, phone number, mailing address, and other details when you contact us, make a purchase, or sign up for our mailing list.
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Usage data: Information automatically collected when you visit our website, including your IP address, browser type, operating system, and browsing activity.
How we use this information:
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To fulfill orders: We use the information you provide to process your purchases and deliver products or services.
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Communication: We use the information you provide to send you confirmation of an order or purchase, or to notify you when your order has shipped. If you opt-in to our email mailing list, we use the information you provide to send occasional news and updates about the farm.
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Customer Service: We use the information you provide to respond to your questions, contact you if there is any problem with processing or fulfilling your order, and provide customer support.
Sharing your information: We may share your personal information with trusted third-party vendors who provide essential support operations for our business, such as payment processing, shipping, and data analytics.
We will NEVER share your personal information with third parties other than those essential services providers mentioned above, or if we are required to do so by law or court order.
Your privacy controls: You can opt out (unsubscribe) from our emails at any time by clicking the “unsubscribe” link at the bottom of our emails. You can access and update your personal information by contacting us (see below).
Data security: We implement reasonable measures to protect your personal information from unauthorized access, use or disclosure.
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Terms and conditions: We may communicate with you via text message (SMS) if you initiate such communication or request that we contact you via SMS. In the event of text message communication, SMS message and data rates may apply.
If you have any questions about our Privacy Policy, please contact us: marina@dooryardfarmmaine.com
DOORYARD FARM
Mailing address: Farmstand location:
208 Mechanic Street 238 Mechanic Street
Camden, Maine 04843 Camden, Maine
© 2021 Dooryard Farm